Privacy Policy
CUSTOMER PERSONAL INFORMATION PROTECTION POLICY AT LUXTERY HOTEL
Luxtery Hotel is committed to respecting and protecting the privacy of customers. This policy clearly stipulates how to collect, use, store and protect personal data of consumers when using the services provided by the hotel, and is in accordance with current Vietnamese law.
1. Purpose of collecting personal information
We collect personal information of consumers for the following purposes:
Manage and provide accommodation, food and beverage services and amenities at the hotel.
Process booking requests, payments, respond to special requests.
Send notifications about promotions, incentives and related events.
Improve service quality through surveys and customer reviews.
Comply with reporting obligations as required by competent state agencies.
2. Scope of information use
Customer personal information will only be used for the stated purposes and may be shared with third parties in the following specific cases:
a) Hotel internal departments:
Purpose: processing reservations, customer care, catering, payment, etc.
Information used: full name, phone number, email, special requests, booking history.
b) Online payment gateway provider:
Purpose: processing booking transactions, online payment.
Information used: full name, email, phone number, transaction value, part of card information (excluding CVV code).
c) Hotel management software provider:
Purpose: storing and managing booking information and customer history.
Information used: full name, gender, phone number, nationality, stay history, special requests.
d) Transportation service provider (if requested):
Purpose: support airport pick-up or tour.
Information used: full name, phone number, arrival/departure time, destination.
e) Competent state agency:
Purpose: serve inspection, examination or investigation work according to legal regulations.
Information used: all customer information according to specific written requests.
Note: Third parties may only use information within the necessary scope and must commit to comply with regulations on personal information security.
3. Information storage time
Information will be stored throughout the time the customer uses the service and for a maximum of 5 years thereafter, unless otherwise requested by the competent authority or the customer requests deletion/cancellation and is legally accepted.
4. Address of the information collection and management unit
Unit name: Luxtery Hotel
Address: 136 Pham Van Dong, An Hai Ward, Da Nang City, Vietnam
Hotline: 0236.387.28.28
Email: info@luxteryhotel.com
5. Rights and methods of accessing and editing personal information
Customers have the right to:
Access, view, edit or request deletion of personal information provided.
Withdraw consent to the processing of personal data at any time.
Submit a complaint if you suspect that information is being used for the wrong purpose.
How to do it:
Send an email to: info@luxteryhotel.com
Call the hotline: 0236.387.28.28
Or come directly to the hotel reception desk
The hotel will verify the information and respond within a maximum of 03 working days.
6. Complaints reception and handling mechanism
All complaints related to personal information will be received and processed within 03 working days from the date of receiving the official request. If more time is needed, we will specifically notify the reason and expected response time.
7. Policy display and update
The policy is publicly announced at:
🌐 https://luxteryhotel.com
The hotel has the right to amend the policy to comply with legal regulations and will publicly announce it on the website.